Explicit/Offensive/Harmful Language
*Effective Immediately 03/07/2024
CCC will not tolerate verbal abuse, threats, or any explicit and offensive language against our team members and associates.
Please refer to this policy should you ever require quick reference material if and when you find yourself facing an emotionally charged situation.
An appropriate response would be as follows:
CUT MEMBER OFF IMMEDIATELY and say...
"Explicit and offensive language, threats, or verbal abuse of any kind will not be tolerated at CCC.
Please be advised, if you choose to use profanity or offensive language again, I will be forced to
end this call and disenroll you from CCC's Rapid Re-Housing Program forfeiting your Housing Deposit Voucher.”
Unfortunately, due to the sensitive and nuanced nature of our services coupled with the dire circumstances of our members, and at times, the bad faith of those who wish to take advantage of our resources, difficult moments may arise as part of your experience when working with members.
It goes without saying that CCC team members are likewise prohibited from using profanity or any other language deemed unprofessional or inappropriate.